SEI LLC was established in 1969 and has been delivering customized customer support programs for more than three decades. We are always looking to expand our team. If you are a hard worker that enjoys helping others by delivering great customer service, we would love to hear from you.
We provide all the training you need to do your job. SEI offers a relaxed work environment with a true sense of team collaboration. For full-time positions, we offer a competitive wage and a comprehensive benefits package including paid medical, dental/vision, long and short-term disability, 401k, and shift differential. We also provide a very generous paid time off plan. We even pay you to take your birthday off!
Technical Support Professional - Missoula (Full Time) Location: Grand Forks, ND
Help Desk Technician
SEI is looking for individuals with a strong work ethic, solid customer service, communication, and problem-solving skills to join our helpdesk in Grand Forks, ND. We provide technical support and over-the-phone troubleshooting for computer hardware and software.
This position comes with $12/hour plus shift differential and solid benefits like 401K and PTO. We will provide all the training and equipment you need to succeed in this position! Shifts would be primarily evenings and weekends. This position is based in our Grand Forks office.
We provide technical support for custom point-of-sale software, hardware, network communications, Windows 7, Office, Exchange and SQL over the phone, or through remote management delivering high customer satisfaction through excellent customer service.
Answering inbound calls or emails and troubleshooting issues through to resolution
Provide accurate documentation for all caller incidents
Following up with the customer on open issues
Escalate advanced help requests as needed
Demonstrates excellent teamwork behaviors and ability to work within approved processes
A general background in desktop support and network communications
Comfortable with Windows O/S, Linux, Office, Exchange, SQL
Strong customer service experience
Strong communication skills
Strong problem-solving and research skills with the ability to take ownership of a problem
Ability to support customers with various knowledge levels